Our Guarantee and Claims.
– Shipping by Air freight/ Cargo : There will be no refund or return products. If the shipment is found dead plants upon arrival or rottenness, please contact us within 48 hours and approve with cleared photos/officially documents, then we will give new plants 50% replace dead plants on the next order (not cover cost of shipping, packing charges). If not, we can not take any responsibility.
– Shipping by FedEx / Air mail/ EMS : Please check with your country for importation requirements, documentation, restrictions, duties, and taxes collected from your country. There will be no refund if your product is rejected and returned by customs or plant quarantine inspection unit. If found dead plants on arrival please contact us within 48 hours, we will give new plants 50% replacement of the lost in next order.