Our guarantee and Claims - Shipping through Air freight : There will be no refund or return products. If the shipment is found dead plants upon arrival or rottenness, please contact us within 48 hours and approve with cleared pictures/officially documents, then we will give new plants 50% replace dead plants on the next order (not cover cost of shipping, packing charges). If not, we can not take any responsibility. - Shipping through FedEx / Airmail/ EMS : Please check with your country for restrictions, Read more