Our guarantee and Claims
- Shipping through Air freight : There will be no refund or return products. If the shipment is found dead plants upon arrival or rottenness, please contact us within 48 hours and approve with cleared pictures/officially documents, then we will give new plants 50% replace dead plants on the next order (not cover cost of shipping, packing charges). If not, we can not take any responsibility.
- Shipping through FedEx / Airmail/ EMS : Please check with your country for restrictions, duties, and taxes collected from your country. There will be no refund if your product is rejected and returned by Customs or Plant quarantine inspection. Any lost is noted (between Shipper and Buyer) will be applied as your credit using on the next order.