Frequently Asked Questions Q1 : Who is Ewaterplant ? A : We have been exporting aquarium fish under the name of V.aquarium Thailand Co.,Ltd for more than 35 years. We are one of the pioneering companies doing this business. The name " Ewaterplant" come from the business expansion from exporting aquarium fish to include exporting aquarium plants, pond plants also ornamental plants. Q2 : Where are the customers of Ewaterplant ? A : Most of our customers are the importing
Minimum purchase order* 6.1 Wholesale order -shipping air freight to destination airport : Minimum order amount 1,000$US/shipment or 700$US for a new customer. 6.2 Small quantity order -shipping Registered post, EMS, FedEx : Minimum order amount 250 $US/Order or Seed 100$ 6.3 Tourist order -delivery service to hotel in Bangkok : Minimum order amount 250 $US/Order *Not included freight/ shipping cost and other charges. online ordering
Terms of Payment 1. Advance payment by T/T (SWIFT) remittance to Bank Account Payments of new customers must be paid in advance 100% deposit according to our proforma invoice as requested from consignee. 2. Pay with PayPal for retail order, Charge 4.95% of total amount according to a proforma invoice. 3. Western union transfer money via Western Union to our local bank.
Our guarantee and Claims - Shipping through Air freight : There will be no refund or return products. If the shipment is found dead plants upon arrival or rottenness, please contact us within 48 hours and approve with cleared pictures/officially documents, then we will give new plants 50% replace dead plants on the next order (not cover cost of shipping, packing charges). If not, we can not take any responsibility. - Shipping through FedEx / Airmail/ EMS : Please check with your country for restrictions,